We work with best-in-class delivery partners but damages can happen. If you receive any product(s) that are damaged, where possible please sign for these products as damaged and then alert us within three days of receipt of your order. You can do this via email (24- hour service), or the Help & Support section at Toolstream.com (2-hour service*). Our Customer Services Team will be happy to help. Note: We may ask for photographic evidence of the damaged product so please do not dispose of anything until you hear from us.

*2-hour service is provided during office open times (9am-5pm)

If you have a credit account with us, once the goods have been received and booked in via our Service Center, a credit will be processed within five working days. However, if you’ve placed an order by credit or debit card, refunds are processed by our Credit Control Team and can take up to 4 weeks. For more information contact Credit Control Team here.

We’ll credit you for all valid returns. If you need a replacement, let us know and we’ll issue a new one at the original value.

Once you’ve notified us of a return, we’ll issue pre-paid collection labels. You can then schedule a collection at your own convenience.